1. Customers must pay a
minimum of 10% of the product price to confirm the order.
2. For ceramic or heavy
products customers need to pay the full price of the product to confirm the
payment, send your payment screenshot & the last 4 digit of the number you
the sales representative confirms your payment, send the Name, Address and
Contact number of the product recipient.
delivery usually takes 48-72 hours. But it can take more depending on delivery
company, weather, and other factors.
3. Delivery Charges may vary
depending on the location & the weight of the product.
4. Customers need to retain
the cash memo to get any type of after-sales service. Moon Gallery will not
provide any kind of after-sales service without a proper receipt.
5. Sold products cannot be
returned. Moon Gallery is responsible till the handover of the product to the
customer. The Guarantee or Warranty will not be applicable if the products are
damaged by the customer.
reduce complications, you can record videos of the unboxing as proof.
guarantee and warranty policies may be different for each product; you must ask
the sales representative about the after-sales service beforehand.
6. Discounts and offers will
not be applicable for EMI.
someone chooses to cancel their order after the ordered products are out for delivery,
then they have to pay the delivery fee of the whole process.
For more info please
contact MOON GALLERY.