Support Policy Page

MOON GALLERY operates www.moongallery.com.bd. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing a better, smoother experience as well as improving the Site. By using the Site, you agree to the collection and use of information by this policy.


  • We take complaints very seriously and aim to respond to your complaints within 3 working days.
  • All complaints should be addressed to our hotline # 01313985151
  • Complaints of more than 6 months old from the current date will not be entertained.

 

Type of Information that is collected

We collect two types of information: one that we receive from you and the other one is the information received from others. Information received from you includes those you share with us, such as when you create an account on our Site. This also includes information you provide through technology, such as through a cookie placed on your computer when you visit the Site. We also receive information from other sources to help us supplement our records, improve the personalization of our service to you, and detect fraud.

We collect information to deliver the products and services you request and to help improve your shopping experience. We may share your name and address with a third party for product delivery to you. This information must only be provided to us and make sure it is kept up to date.

 

Cookies

We use cookies to collect visitor information. They make it possible for us to store the contents of your shopping cart until you are ready to check out, recognize your browser when you visit, and provide you with information about products that interest you. By doing this we can personalize your return visits and save you time during checkout. However, the acceptance of cookies is not a requirement for visiting the Site.

 

Security

Appropriate technical and security measures are in place to prevent any breach or damage to your information. All personal details are collected on a secure server with firewalls. You are solely responsible for protection against any unauthorized access to your password or device.