Terms & Conditions

Ordering

  1. Any contract for the supply of SANITARY GOODS or Services from this Website any contact is between you and MOON GALLERY. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
  2. Delivery Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.
  3. When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
  4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
  5. Any order that you place with us is subject to product availability, product weight and price variance, delivery capacity, and acceptance by us. When you place your order online, we will send you an email / SMS / confirmation call to confirm that we have received it. This confirmation (any of the mentioned forms) will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.
  6. The confirmation message will specify delivery details including the approximate price and delivery time slot specified by the system or chosen by you and confirm the approximate price, product weight of the Delivery, Goods, and Services ordered.
  7. If the Delivery and/or Goods are not available or if there is no delivery capacity, or any other info requires, we will also let you know by text message (SMS) or phone call.


Prices and Payment

  1. All prices listed on the Website are approximated at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax. We also reserve the right to alter the Goods or Services available for sale on the Website and to stop listing restaurants, Goods or Services.
  2. All prices listed on the Website for Goods and Services by MOONGALLERY.COM.BD reflect the price at the time of listing. We give great care to keep them up to date. In case the price listed is not current, we will contact you to inform you about the price changes and you can choose to opt out of the order.
  3. The total price for PRODUCTS Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. credit or debit card. Payment may also differ due to alternative product, price, and weight variance.
  4. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.

Delivery

  1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
  2. All orders are delivered by our homegrown delivery channel. We will make every effort to deliver within the time stated; however, we will not be liable for any loss caused to you after you receive the delivery. If the Goods are not delivered within the estimated delivery time quoted by us, please contact our Customer Support Team first.
  3. In case of a late delivery, the delivery charge will neither be voided nor refunded by MOONGALLERY.COM.BD.We may consider any kind of discretion.
  4. If you fail to accept delivery at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility about such goods shall pass to you. Any storage, insurance, and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
  5. Please note that it might not be possible for us to deliver to some locations even within the defined zones. Please note that it might not be possible for us to deliver to some locations even within the defined zones. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.


Complaints

  1. We take complaints very seriously and aim to respond to your complaints within 3 working days.
  2. All complaints should be addressed to our hotline # 01313985151
  3. Complaints of more than 7 DAYS old from the current date will not be entertained.


Limitation of Liability

  1. Great care has been taken to ensure that the information available on this Website is correct and error-free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error-free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
  2. We disclaim all liability to you for the supply of the SANITARY GOODS Delivery, Goods, and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage, or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
  3. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
  4. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, and loss of data, loss of income or profit, loss of damage to property, and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
  5. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
  6. In the event, we have a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, we may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, we; MOONGALLERY.COM.BD reserves the right to seek compensation from any and all violators.
  7. Offers are subject to our discretion and may be withdrawn at any time and without notice.


General

  1. All prices are in Bangladeshi Taka.
  2. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
  3. We may alter or vary the Terms and Conditions at any time without notice to you.
  4. Payment must be made either at the time of ordering the Delivery, Goods or Services from us by credit card or at the time of delivery by cash. Failure to pay on time will result in the cancellation of your order.
  5. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;
  6. Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website concerning their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
  7. The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
  8. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
  9. These Terms and Conditions and our Agreement shall be governed by and construed by the laws of Bangladesh. The parties hereto submit to the exclusive jurisdiction of the courts of Bangladesh.
  10. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
  11. These Terms and Conditions and a Contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Bangladesh Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the Bangladesh Courts. All dealings, correspondence, and contacts between us shall be made or conducted in the English language.